FAQs

WHEN CAN I EXPECT MY ORDER?

We try our best to deliver your order within 7 to 10 working days. Orders placed on weekends or holidays will be processed on the next business day. Please keep in mind we produce your order after payment, we do not simply grab your order from a warehouse. You'll be sure to receive the best quality and brand new items always!

I CAN'T WAIT FOR MY ORDER? CAN YOU GIVE ME A STATUS UPDATE ON IT?

If you wish to enquire about an order you have already made, please view the status of your order by using the top right menu to sign in to your account. Please also read the answers to the most common questions right here in the FAQ section. 

I HAVE NOT RECEIVED AN ORDER CONFIRMATION...

Please check your spam folder. If you can't find the confirmation in your inbox or your spam folder, it is likely you have made a typing error in your email address. The order confirmation is automatically mailed to you within a few minutes from completing your order.

WHY DOES THE DISCOUNT CODE NOT WORK?

Be sure to copy the exact discount code and take into account possible capital letters.

IS IT POSSIBLE TO SEE THE PRODUCTS BEFORE I BUY THEM?

We sell all our items online and do not have an actual retail store which you can visit.